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Home » Telegram – This Media Is Not Supported In Your Browser – Solutions

Telegram – This Media Is Not Supported In Your Browser – Solutions

Are you like me who always tries to find something on the web and is not interested in installing any app? 

If so, you might have already tried to use Telegram web and faced some issues that you didn’t expect, right?


Sometimes users may encounter the message “This media is not supported in your browser” when trying to access media content on Telegram. 

This message indicates that the file format of the media file is not compatible with the browser being used. 

In this case, there are several possible solutions that can be tried to view the media content.

Understanding the “This Media is Not Supported” Error in Telegram

This error can be frustrating, especially when you’re expecting to access important or interesting content. 

To better understand this error, let’s delve into its possible causes and explore some potential solutions.

Unsupported File Format: 

One of the primary reasons for encountering the “This media is not supported” error is attempting to access a file that Telegram does not support. 

Telegram supports a wide range of file formats, including common ones like images (JPEG, PNG), videos (MP4, MOV), and documents (PDF, DOCX). 

However, if you’re trying to access a file in an unsupported format, such as an uncommon image format or an exotic video codec, Telegram may display this error message. 

In such cases, the solution is to convert the file to a supported format before attempting to open or share it on Telegram.

File Corruption

Another possible cause of the error is file corruption. If the media file you’re trying to access is damaged or incomplete, Telegram may fail to open or play it, resulting in the “This media is not supported” error. 

In this case, the best course of action is to obtain a valid copy of the file from the original source or ask the sender to resend it.

Outdated Telegram Version

It’s essential to keep your Telegram app up to date to ensure compatibility with the latest features and file formats. 

If you encounter the error message, it is possible that your Telegram version is outdated and does not support the file you’re trying to access. 

Updating your Telegram app to the latest version available on your respective app store can potentially resolve this issue.

Incomplete Media Downloads

Sometimes, the error may occur due to incomplete downloads. If you’re trying to open or play a media file that hasn’t finished downloading entirely, Telegram may display the “This media is not supported” error. 

Ensure that the file has been fully downloaded before attempting to access it. If the problem persists, try clearing the Telegram cache or restarting the app to resolve any potential download-related issues.

Security Restrictions

Telegram has a robust security framework to protect its users, and it may block certain files that are deemed unsafe or malicious. 

If you receive the “This media is not supported” error while trying to access a file, it is possible that Telegram’s security measures have identified the file as potentially harmful.

In such instances, exercise caution and avoid opening or downloading files from unknown or untrusted sources.

Troubleshooting: Resolving Media Compatibility Errors on Telegram

There are several troubleshooting steps you can take to resolve these issues and ensure a smooth media experience on the platform. 

Let’s explore some practical solutions to troubleshoot and resolve media compatibility errors on Telegram.

Update Telegram

Keeping your Telegram app up to date is crucial for ensuring compatibility with the latest file formats and features. 

Developers often release updates that address bugs and introduce improvements, including enhanced media compatibility. 

Check your app store for any available updates for Telegram and install them to ensure you have the latest version.

Check File Formats

Telegram supports a wide range of file formats, but it may encounter compatibility issues with certain uncommon or unsupported formats. 

Before sharing or attempting to open a media file on Telegram, verify that it is in a supported format. 

Common supported formats include JPEG and PNG for images, MP4 and MOV for videos, and PDF and DOCX for documents. 

If a file is in an unsupported format, consider converting it to a compatible format using third-party software or online conversion tools.

Re-download or Request the File

If you encounter a media compatibility error with a specific file, it could indicate file corruption or a download issue. 

In such cases, try re-downloading the file from the original source or ask the sender to resend it. 

Ensure a stable internet connection and allow the file to fully download before attempting to open or play it on Telegram.

Clear Cache 

Clearing the cache of your Telegram app can help resolve compatibility issues related to incomplete downloads or temporary data conflicts. 

To clear the cache, go to the settings menu of your Telegram app and look for the option to clear cache or storage. 

Note that clearing the cache will remove temporary files, but it won’t delete your chat history or media files.

Restart the App 

Sometimes, restarting the Telegram app can resolve temporary glitches and restore media compatibility. 

Close the app completely and then relaunch it to see if the issue persists. This simple step can help refresh the app’s resources and resolve any minor compatibility errors.

Use an Alternative Device or Platform 

If you’re encountering compatibility errors on a specific device or platform, try accessing the media file on an alternative device or platform. 

Different operating systems or device configurations may have varying levels of support for certain file formats. 

Switching to a different device or platform can help determine if the issue is device-specific or related to the file itself.


The error message “Telegram this media is not supported in your browser” can appear due to unsupported file formats, file corruption, outdated Telegram versions, incomplete downloads, security restrictions, or platform limitations. 

By addressing these potential issues, users can enhance their media experience on Telegram.

To resolve media compatibility errors, it is recommended to update the Telegram app to the latest version available, check the file formats to ensure they are supported, re-download or request the file if it appears to be corrupted or incomplete, clear the Telegram cache to resolve temporary conflicts, restart the app to refresh its resources, consider using alternative devices or platforms, and exercise caution with files flagged by Telegram’s security measures.

If the issue persists, reaching out to Telegram’s support team or seeking assistance from the Telegram user community can provide further guidance in resolving the media compatibility errors.

Ultimately, by following these troubleshooting steps and understanding the possible causes, users can overcome media compatibility issues and enjoy a seamless experience when accessing media content on Telegram.

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